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CLAIMS

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Making a Claim

Making a claim is straightforward with Bike Insure. We're here to support you every pedal of the way.

Get in Touch

Complete the form below to submit your claim.

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The claims process with Bike Insure was incredibly smooth and efficient. I was impressed with how quickly my claim was processed and resolved.

John Smith

Marketing Manager, ABC Company

Fast

Contact our

claims team for assistance or inquiries

Email
Send us an email
hello@bikeinsure.com.au
Phone
Call us for assistance
+61 (2) 9160-0219
Office
123 Sample St, Sydney NSW 2000 AU

FAQs

Frequently asked questions about the claims process

How to make a claim?

To make a claim, simply complete the claim form below and our team will be in touch as quickly as possible. If you have any questions, please contact us at 02 9160 0219.

What documents are required?

When making a claim, you will need to provide supporting documents such as proof of ownership, photos of the damaged bike, and any relevant receipts or invoices.

How long does it take to process a claim?

We strive to process claims as quickly as possible. Once you have submitted your claim form and provided all the necessary documents, our team will work diligently to assess and finalize your claim.

What if my claim is denied?

If your claim is denied, we will provide you with a detailed explanation of the reasons. You can contact our team to discuss the denial and explore any possible options or alternatives.

Can I track the progress of my claim?

Yes, you can track the progress of your claim by contacting our team at 02 9160 0219. We will provide you with regular updates and assist you throughout the process.

Still have questions?

Contact us for further assistance

Need assistance with your claim?

Contact our team for prompt support and guidance.

All product information displayed on this website is subject to policy terms and conditions (including eligibility criteria, exclusions and limits). Any advice provided is general only and does not take into account your personal objectives, financial circumstances or needs. You should carefully read the combined Product Disclosure Statement and Financial Services Guide (PDS) to ensure the product is right for you. A copy of the BikeInsure PDS is available on this website or by contacting us. A Target Market Determination (TMD) is available for Bikeinsure Bicycle Insurance. The product issuer for bicycle insurance products is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard). BIKEINSURE is a brand of Velosure Pty Ltd ABN 81 151 706 697, AFSL 554438 (Velosure) and is promoted by Bicycle Network Incorporated ABN 41 026 835 903. Bicycle Network (AR No. 1284571) is Velosure's authorised representative. Velosure distributes this insurance as an agent of Hollard, the insurer. Your use of this website is subject to the website terms and conditions.